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Does sell my personal information?

No. We do not sell the personal information of our visitors and clients to other companies or any third party nor do we take part in such activities.


Do you ship worldwide?

Yes! We ship the surgical/dental products worldwide. However, special freight rate applies for overseas customers. You can contact us for the freight quote to know the rate for all products.


Do you backorder items that are not available at the time of shipping?

Yes. The valuable customers of have the right to cancel backorders.


Will I be charged for items not shipped?

No. does not charge for the products not shipped. We only charge the credit card after the shipment is made.


Can I request a paper catalog?

Yes! can send the product catalog when the customer requests for it. You can send your catalog request at this email address:  Send us an email and mention your request in it.


How can I make payment? offers the customers to pay through the most secure online payment processors like personal check, money order, Visa, Master Card, American express and Discover.


When I place an order on, how will I know if the item is out of stock?


This is not quite a problem as we will send you an email or make a call if your ordered item is not available in stock. The customers will also receive a confirmation email after the order is placed.


When does my credit card get charged?

We will only charge the credit card after we have shipped your product.


When will my order ship?

Your ordered product will be shipped the next business day within 14 days after your order.


Do you have a no hassle return policy?

Yes! Our valuable customers can simply return the product within 30 days after the date of order. Note that the product must be in its real condition. Damaged or broken products cannot be returned. We will only return the price of product not the shipping charges.